News Ombudsman Job Description

A news ombudsman serves as an intermediary between a news broadcasting organization and its audience.

Typical Job Duties

• Listen to or read audience grievances

• Receive and investigate complaints about a specific broadcast or the broadcasting organization

• Educate broadcast audience as to their rights

• Provide private consultations and propose solutions and options to resolve conflict

• Prepare reports and statistics pertaining to grievances

• Identify patterns of problems and make recommendations to management regarding possible improvements